Nigeria’s electricity sector is experiencing its most profound shift since the 2013 privatization. With at least 15 states now exercising full regulatory oversight through State Electricity Regulators (SERCs), the procedure for resolving consumer disputes, such as overbilling, disconnection and poor service quality, is being fundamentally reshaped. This article examines the transition from federal to state-level complaint management, clarifies the evolving jurisdictional boundaries between the NERC and new SERCs, and offers a detailed guide to navigate this decentralized regime and ensure robust consumer protection.
We invite you to read the full publication via the link below.
