The Nigerian Electricity Regulatory Commission issues Consumer Protection Regulations 2023

On March 29, 2023, the Nigerian Electricity Regulatory Commission (NERC) issued the Consumer Protection Regulations 2023 (the Consumer Protection Regulations) to safeguard consumers from the activities of electricity distribution companies (DisCos) in Nigeria. These regulations consolidate existing consumer protection measures, reinforce frameworks for consumer protection, promote access to electricity, align service standards with international best practices, and establish minimum standards for service delivery. This newsletter focuses on the Consumer Protection Regulations and highlights the innovations they bring to consumer protection within NESI.


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