Systems Administrator




Job Summary

The job holder will be required to optimize productivity by providing general IT support, dealing with hardware, network and software issues and attending to user complaints & enquiries; working together with a team of IT professionals to deliver a consistently high quality of service and support to end-users.

Main Duties and Responsibilities


IT Support:
    • First-line support for all desktop and laptop users; provision of user support on Microsoft products such as MS Office (various versions), hardware, software and applications on servers, desktops and laptops.
    • End-user and product support for printers, scanners and photocopiers.
    • OS Support – Microsoft Windows 7,10 as well as Mac OS.
    • Responsible for setting up new users’ profiles and group accounts.
    • Local Area Network (LAN) design, implementation, support, daily administration and management. Wireless Network design, implementation, support, daily administration and management
    • Provision of dial in details for teleconference services.
    • Provision of Video conferencing installation, configuration, and support.
    • UPS Inverter power provision and support.
    • Take ownership of any IT issues raised in assigned territory; troubleshoot technical issues to ensure swift resolution with minimal disruption to the Business.
    • Identify any IT security risks, evaluate various mitigation options and implement suitable measures to increase network and data security; conduct electrical safety checks regularly on computer equipment
    • Assist in the development of internal guidance notes, training material and other procedural documents to help staff better understand & use company-provided IT systems.
    • Any other duties, tasks and responsibilities assigned in the future to support the Organization’s and IT Department’s Mission in line with Company values.


IT Infratsructure:
    • Manage and set-up new hardware following Company IT policies and procedures.
    • Be the first point of contact for staff for collection of new and replacement hardware (desktops, laptops, telephone boxes, access cards, ID cards, call cards etc.).
    • Handling IT services at internal and external events.
    • Access control and other devices enrollment and deactivation, testing and troubleshooting.
    • Issue management and escalation to external vendor(s).
    • Provide technical assistance to project teams; undertake technical project roles when required to support the roll-out of new applications and solutions across the Organization.
    • Routine hardware and software maintenance & monitoring.
    • Follow regular maintenance procedures for server, firewall and network infrastructure; manage various IT admin systems like remote access, monitored antivirus, ISP, back-up, etc.


IT Security:
    • Working with IT security team in troubleshooting security issues and remediating them.
    • Disconnecting infected machines from the network.
    • Applying recommended fixes and/or patches.
    • Rebuilding machines (if required).


Expected Skills and Competencies

Education: Minimum of a Bachelors’ degree in Computer Science or similar discipline is essential.Professional qualifications such as CCNA, MCSA (Windows Server & Web applications) are desirable/an added advantage.

Work Experience: 3-5 years of relevant experience in a similar role.
Operational experience in supporting enterprise systems, networks and servers.
Experience in working with Active Directory domain environments, VOIP, IP addressing, teleconferencing, access control systems & IP surveillance systems.
Proven IT user support experience, specifically the use of Microsoft Word, Excel, PowerPoint and Outlook to support end-users. Able to produce high-quality documentation and experience in creating ‘How To’ guides for staff.

Personal Attributes & Physical Demands
  • Strong interpersonal and relationship management skills.
  • Excellent written, verbal communication and presentation skills are essential.
  • Strong troubleshooting, hardware, software, operating systems and networking skills are crucial.
  • Strong system and network administration skills are essential
  • Basic Knowledge in PHP, HTML, JavaScript, CSS, Web applications
  • Strong technical skills with Windows operating systems, AD, GPO, DHCP, DNS, Subnetting, Network Technology.
  • Travel within a working day is sometimes needed and may be required at short notice.


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